FAQs
General
What is a giclée art print and what does this mean for the quality?
“Giclée” refers to a high standard of printing where the art prints are produced using pigment based inks and archival, cotton rag paper. Prints of this high quality will typically last for at least 25 years without fading or yellowing. Due to the cotton rag nature of the paper it is not unusual to see small white dots on the prints. The white dots are usually only noticeable on very close inspection, and are generally not noticeable when framed behind glass and hung. The colours on our prints are surprisingly vibrant and we have received a huge amount of praise for the quality of the prints. It took us nearly a year to find the printer we wanted to work with and we are incredibly proud of the results.
Are the prints delicate?
You do need to handle any prints you purchase carefully. Giclée prints are printed with a very fine spray of ink over the paper surface, so throughout the framing process or when unpacking your prints do not touch the surface of the print at all. You could easily scratch or scuff the design. We cannot be held responsible for any damage done to prints once they are in your care.
What are 'A' paper sizes?
The A series of paper sizes is an international standard, used widely in the UK, Europe and many other countries internationally. You can find more information about this on our print sizes page.
Do you have any tips for framing?
Yes we do! Visit our dedicated framing tips page which recommends some framers we work with plus general things to think about when choosing a frame.
Can I order a custom print size?
Yes, we are happy to accommodate different dimensions to the standard sizes offered. Please get in touch to let us know your request and we can provide a quote. Any custom sizes will be added to our monthly print order from our supplier and so delivery times for custom orders will be longer than our usual service.
Do you do commissions?
At quieter times we can accommodate requests for custom design work, but this does depend very much on our workload. If you have a design in mind and some reference photos please get in touch and we'll let you know if it's possible. We will quote based on the standard price of the print size you want plus an additional charge per hour of design time.
Can you trim down the white border?
Yes where some customers have needed a small amount trimmed off the white border we have been happy to do this. Just contact us before you order to double check this is possible for the design and size you would like. If not possible we can advise on ordering in a custom size print.
Stock Levels
What should I do if the print I want is out of stock?
We usually re-stock our prints once per month. If the print you want to buy is not in stock in the size you want, please contact us and we can advise you when it will be back in stock.
How do I order an A1 or A0 size?
Please contact us with your location so we can give you a quote for the print and postage costs. When packaged the prints are larger than a standard parcel size and so incur increased postage costs, especially when posting outside of the UK. Once the price is confirmed we will send you a link to purchase the print through.
DISCOUNTS
How do discounts work?
We have a number of discount codes available to use. Just enter the relevant code at the checkout for your discount to be applied:
3PRINTS - Buy any 3 prints or more and get 15% off all prints
2MUGS - Buy any 2 enamel mugs or more and get 5% off them both
4MUGS - Buy any 4 enamel mugs or more and get 10% off all mugs
On our card listings you also have the option to buy a 3, 5 or 10 card set at a discounted price.
Can I use discount codes on sale items?
Unfortunately not, as sale items are already discounted, you cannot use the multi-buy discount codes on these items.
Shipping and Delivery
Do you ship to Northern Ireland?
We are very disappointed that due to the EU's General Product Safety Regulations coming into effect in December 2024, we are not currently shipping to Northern Ireland. This legislation involves a new registration process, additional fees and an extra reporting process to prove the safety of our products.
Whilst you wouldn't think that art prints and greeting cards pose a great safety issue, they're not exempt from the rules. The time and costs involved are sadly not feasible as a micro business.
If you're based in Northern Ireland and have friends in England, Wales or Scotland, the best workaround is to have your order delivered to them. They can then post on to you and bypass the various regulations due to them posting as a gift, rather than as a business.
Do you ship to Europe?
Unfortunately, since the UK left the European Union there have been a number of changes in EU law which have made it more time consuming and expensive to sell into the EU from outside of it. As well as customs duties, VAT, import taxes and courier handling fees, there are additional registers, fees and reporting we would have to comply with relating to packaging in countries such as Germany, France and Poland.
The General Product Safety Regulation is the latest change which affects the EU and also Northern Ireland. Again, this involves additional registrations, fees and reporting in order to sell our products in the EU. The time and costs involved are sadly not feasible as a micro business.
If you're based in the EU or Northern Ireland and have friends in England, Wales or Scotland, the best workaround is to have your order delivered to them. They can then post on to you and bypass the various
regulations due to them posting as a gift, rather than as a business.
Do you ship worldwide?
Yes, we ship internationally to a limited number of countries; Australia, Canada, Japan, New Zealand and the US. When ordering to a country outside of the UK, the buyer is responsible for any customs duties, VAT, import taxes or courier handling fees that may apply on delivery. Customs in the destination country have the right to hold items for checking and neither the courier company nor the Single Fin Collective can influence the time it takes to clear customs in the destination country. Please see our shipping policy for more details.
How much do you charge for delivery?
The cost of shipping varies depending on the country you are in and the products you're buying. Free shipping is automatically applied on any international orders over £100 for standard items. For custom print sizes larger than A2, please contact us for a quote which will include the print and the shipping. Please see our shipping policy for more details on delivery charges.
Refunds and Returns
Do you accept refunds and returns?
Please see our refund and returns policy for more information on refunds and returns.
